Privacy Policy

Read the official Sunaar privacy policy covering website enquiries, callback details, information collection, data handling and customer privacy guidance.

How the current Sunaar website collects, uses and protects information shared through public enquiries.

When you submit an enquiry or callback request, Sunaar may collect the details you provide, such as your name, phone number, city and jewellery interest.

Submitted information may be used to answer your request, arrange support and maintain the related customer-service record.

Promotional communication is tied to customer choice and applicable consent. You may ask Sunaar to stop such communication.

Sunaar does not sell or rent personal information. Information may be shared with trusted service providers where needed to operate the service, or with authorities where required by law.

Reasonable safeguards are used to protect personal information, although no internet or storage system can be guaranteed to be completely secure.

You may contact Sunaar to request an update or deletion of personal data, subject to applicable legal and record-keeping requirements.

This policy may be updated as the website and applicable requirements change. The version published on this route is the current website version.

Enquiries and Sunheri

Notice version: 2026-10-31.v1

Enquiry details include your name, phone number, selected showroom, city, jewellery interest and messages. Budget and preferred visit date are optional. Sunheri conversations and enquiry records are stored for customer support; authorised staff can review them to investigate problems and improve replies.
This permission is for your enquiry, callback or visit request, not promotional messages. Browsing collections and showroom information does not require submitting contact details. A visit request is not a confirmed appointment.
Do not send passwords, OTPs, bank details, identity documents or sensitive personal information in chat. Providing a phone number does not verify ownership of that number.
Use the Withdraw contact consent control in Sunheri to stop contact for enquiries linked to the current chat. You can also say "do not contact me" in that chat. This stops those enquiries; it does not erase stored records or cancel consent given separately through another channel.
For access, correction, deletion, withdrawal relating to another enquiry, or a privacy complaint, contact Sunaar at 7028970289 or WhatsApp 9056555790 and ask for privacy support. We may need to verify your connection to the record before sharing or deleting it. Do not send an OTP or identity document in website chat.
Enquiry and chat records do not currently expire automatically. Deletion requests require review, including any applicable legal retention requirements and copies in protected backups. Starting over or reloading clears the current browser conversation, not server records. Closing and reopening the chat can retain details in the same page memory.
Authorised staff and service providers operating the website, hosting, support and configured AI services may process data needed for those services. Automated masking of common identifiers in review exports is not guaranteed anonymisation; exports require human review before sharing or training.
Chat contact details are kept in the current page memory, not saved to browser local storage. Essential browser storage supports website preferences and public content. Analytics is disabled in this release; enquiry consent does not authorise advertising cookies. Following WhatsApp or Maps links opens services with their own privacy policies.